This policy is a working draft prepared for launch. It must be reviewed by a qualified adviser and updated with confirmed business details before the site goes live.
This page summarises your rights. If you are a consumer, your statutory rights always apply. We don't claim that all 3D-printed products are non-refundable.
Items made to your specification
Parts made to your own file, design or specification are bespoke goods. Under the Consumer Contracts Regulations 2013, the usual 14-day "change of mind" cancellation right does not apply once we start making them. You can still cancel before production starts and receive a refund, less any agreed design work already done.
Standard items
If we ever sell standard, non-personalised items online, you can cancel within 14 days of delivery and return them unused for a refund.
Design services
- Consumers can cancel a design service within 14 days of accepting the quote.
- If you ask us to start within that period, you'll pay for the work done up to the point you cancel.
- Once you have received the final design files you agreed to, the right to cancel no longer applies to that digital content.
Faulty or incorrect items
If a part is faulty, damaged, or doesn't match the approved specification, tell us within 14 days. We'll reprint or repair it, or give a refund. Your rights under the Consumer Rights Act 2015 (including the 30-day right to reject faulty goods) are unaffected.
Normal characteristics of 3D printing, such as visible layer lines within the stated tolerances, or failures caused by use outside the purpose you described, are not faults.
How to contact us
Email hello@madestudio.uk with your reference and photos. Refunds are made to the original payment method within 14 days of agreement.