Draft for adviser review
This policy is a working draft prepared for launch. It must be reviewed by a qualified adviser and updated with confirmed business details before the site goes live.
Where we deliver
We deliver throughout the United Kingdom. For deliveries outside the UK, ask us and we'll quote if we can.
Costs and timing
- Delivery is shown as a separate line on your quote.
- The lead time on your quote runs from acceptance and payment (and, for design work, from your written design approval). Courier transit time is added to that.
- We'll email tracking details when your parts are dispatched.
Packaging
Parts are cleaned, checked against the approved specification and packed to protect fine features. Large or fragile items may need special packaging, which we'll include in the quote.
Collection
Collection from the studio may be possible by appointment. Ask when you accept your quote.
Damaged or missing parcels
Please check your parcel on arrival. If anything is damaged or missing, tell us within 14 days with photos of the parts and packaging, and we'll arrange a replacement or refund.